Duke Vice President Jim Klimt Discusses Solving the Common Challenges Shared by Dealers and Manufacturers to Speed Up Service

In today’s Amazon-led business world, customers see lightning-fast response times and quick deliveries as the norm. With the next competitor just one mouse click or screen tap away, this puts unique pressures on equipment manufacturers and distributors that must meet these demands while maintaining profitability and growth—and all in the midst of the nation’s tightest labor market on record.