Need to speak with a doctor over the phone or via video chat?
All UMR Participants (ChoicePlus, Core PPO & HDHP)
PROVIDER: Teladoc(for UMR Participants)
Contact Information:
www.Teladoc.com
+ 1.800.Teladoc
- Telephone and on line video connection with medical care givers
- When the physician is unavailable (no appointment; after hours)
- Schedule doesn’t permit traveling to the physician
- On vacation or on a business trip
- For refill of recurring prescription (short term only)
- Pediatric care for any age
- Top Diagnosis
- Sinus problems, Urinary Tract Infection, Pink Eye
- Bronchitis, Upper Respiratory Infection
- Nasal congestion, Allergies, Flu, Cough, Ear Infection
- Duke Manufacturing Health Insurance participants
- Visit www.Teladoc.com
- Click “Set up account”
- Provide required information
- Complete Medical History (informed doctors=better care)
- Each participant over the age of 18 will have to complete their own account
- Login to your account at www.Teladoc.com
- Click “Request a Consult”
- Select the type of consultation
- Provide a little information
- The doctor will call back within one hour or the consult is free. (median response time is 8 minutes)
- ONLINE: www.Teladoc.com
- MEMBER SERVICES: 1.800.Teladoc
- Mobile App available
- Duke and the employee share the cost of this benefit.
- PPO & Core Network Participants pay a consultation fee of $20 per consult, which is less than the office co-pay ($25), urgent care co-pay or emergency room co-pay ($150 to $350 plus 20% co-insurance
- HDHP Participants must satisfy their deductible before they would only pay the $20 consult fee ($45 charge towards the deductible)
